// SUPPORT
How can we help?
Find answers to common questions, or write to us directly.
Frequently asked questions
How do I sign up?+
Click "Get started" on the home page, enter your email, username and password, or sign up in one click with Google/GitHub.
I forgot my password, what do I do?+
Use the "Forgot your password?" link on the login page — we'll email you a verification code to set a new password.
How much does a subscription cost, and how do I pay?+
All plans are listed on the /pricing page. Payment is handled online — if you have questions, reach us through this form.
Do I get a certificate after finishing a course?+
Yes, subscribers who fully complete a learning path can download a PDF certificate from their profile page.
What is the Telegram bot for and how does it work?+
Press /start on @BlackSecAcademyBot — the bot sends you a quick link to the site and notifications.
Can I try the attack techniques I learn on any website?+
No. All techniques may only be used in the platform's own labs or on systems you have explicit authorization to test — see the Terms of Service for details.
I want to delete my account entirely, is that possible?+
Yes, send a request through this form — your data will be deleted per our Privacy Policy.
Write to us
Describe your issue and we'll get back to you as soon as possible.